An Act of Management

Last week the guidance counselor of one of our clients called the office looking for the client's BSC, who I happen to share a TSS case with. Both the acting director (Michele) and the guidance counselor were having trouble getting in touch with him. The acting director emailed him telling him if he did not contact her by this past monday, she was going to start restaffing his cases. Now Michele is in for an hour or 2 a day- what hour changes on a daily basis-so it's pretty hard to catch her. Needless to say the BSC didn't catch her in time and Michele immediately started restaffing his cases- including the one I share with him.(Not, however, the one that started this mess!) This irritates me because our case was going very well: the client and his parents were happy and responsive to all of his therapists- something that doesn't always happen immediately and for that reason you DO NOT mess with it!! The BSC position is critical because this person oversees the entire case and decides exactly what we do with the client. So Michele has now completely disrupted this case for no good reason- her ego is the only thing that was benefited by this decision!! Silly me, I thought we should be doing what is best for the client, NOT the staff!!!